All bookings must be pre booked and are subject to Seekers Travel terms and conditions. By booking with Seekers Travel, you accept to abide by the Terms and Conditions stated below.

Personal belongings

All personal belongings are carried at the owner’s risk. Seekers Travel will not accept liability for any loss or damage to personal belongings left unattended by any customer. Seekers Travel cannot be held liable for damage to customer’s personal possessions or equipment, while travelling on our coach, or third party vehicles, however it may occur. Left items will be held by Seekers Travel and will be the customer’s responsibility to collect any items themselves within thirty (30) days of final travel.

Food, Drink and Smoking

Smoking is not permitted on any vehicles. Only cold food and beverages are permitted and passengers are required to remove all rubbish by using the bins where provided.

Times

Please be at your allocated meeting point TEN MINUTES before your departure time, as Seekers Travel will not be held responsible for passengers arriving after the time stated on the booking confirmation. Failure to be at your allocated pick up point may cause your seat to be reassigned – at the drivers discretion.

Admission, Meals and Refreshments.

Admission, meals and beverages are only included in the advertised price when clearly stated.  Please read the itinerary carefully.

Cancellations by Customer

It may be necessary for you to cancel a day excursion due to unavoidable circumstances. A cancellation will be subject to a full refund if requested seven (7) full days prior to departure with the exception of any element which has been paid in advance by Seekers travel such as admission and food, in which case only the coach travel cost will be refunded. Cancellations can be made at any time using the CONTACT US website link, email or telephone.

Cancellations by SEEKERS Travel

Should we have to cancel a booking, at times due to weather and or conditions beyond our control, you will be notified as soon as possible — usually advised seven (7) days prior to departure and given a choice of refund or re-booking, depending on how the original payment was made and or available space. Please note that Seekers Travel reserve the right to amend terms and conditions, prices and routes without prior notice but will inform customers accordingly when we do so.

Short Break Holidays

1. Financial Protection—Your contract is with Seekers Travel Ltd.  Our trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. When you book a holiday with us, which does not include a flight, the money you pay us  is held in a Client Account with Metro Business Bank Account Number  42420629, until such time as the tour has departed.

2. Booking & Payment—When you make a booking you are accepting on behalf of all your party the terms of the Trading Charter and pay the deposit indicated in the itinerary.  After we receive your booking and deposit a confirmation invoice will be forwarded to you by post or email. Please check that all details are correct including any special requests made.  The balance payment is required 8 weeks prior to the date of departure.  If your booking is made within this 8 week period full payment will be requested.

3. Programme Accuracy—Although Seekers Travel Ltd make every effort to ensure the accuracy of the website information and pricing, unfortunately errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking.

4. Our Pricing Policy—Occasionally an incorrect price may be shown on our website due to an error. When we become aware of any such error we will endeavour to advise you of this at the time of booking or as soon as reasonably possible. We reserve the right to cancel the booking if you do not want to accept the price which is applicable to the holiday. The holiday price includes all travel, hotel accommodation, meals and excursions as specified in the holiday description.

5. If You Change Your Booking—If after we have confirmed your booking you wish to change to another holiday we will do our best to assist with the change.  Inside of 8 weeks of departure this may not be possible and your booking may have to a cancellation, for which cancellation conditions will apply.

6. Transferring Your Booking—You may transfer your booking to somebody else but the person must satisfy all the conditions of the holiday and this change must be made prior to departure.

7. If You Need To Cancel Your Holiday—A cancellation can be made at anytime by the lead passenger and confirmed in writing.  The cancellation will be effective on the date written confirmation is received by Seekers Travel Ltd.  A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements. 

The following cancellation fees apply:-Period before departure within which written cancellation is received

Amount of cancellation Charge as a % of total package cost

More than 56 Days Deposit Only

55-49 Days 30% or deposit whichever is greater

48-22 Days 50%

21-8 Days 80%

7 Days to date of travel 100%

8. Alterations To Your Holiday By Us—We hope that we will not have to make any change to your holiday, but because our holidays are planned many months in advance, we sometimes need to make minor changes and we reserve the right to do this.  Any major changes to your holiday (ie change of hotel) will be advised to you as soon as possible.

9. Our Responsibility To You—We will endeavour to ensure that the holiday you have booked is supplied as detailed. We accept responsibility for the acts and/or omissions of our employees and suppliers.  And as such hold Tour Operator Liability Insurance and Public Liability Insurance.

10. Complaints—If in the event that you feel the need to complain about our services, we request that in the first instance you speak with your driver/tour manager who will endeavour to rectify the matter.  If you remain dissatisfied please follow up in writing to the office within 14 days of your return home.

11. Our Coaches & Seating Arrangements—All coaches used on our holidays will be of a high specification including reclining seats, footrests, air-conditioning, onboard WC and washroom, tea and coffee making facilities. We reserve the right to supply an alternative vehicle in the event of an operational difficulty.  Any seating requirements should be made at the time of booking and we will always do our best to accommodate your request.  Please be advised that it is not always possible to seat single passengers on their own.

12. Hotel Facilities—Some hotels facilities may be withdrawn for routine maintenance or be subject to seasonal availability.  Entertainment is at the discretion of the hotel management. Single occupancy of rooms may be subject to a supplementary charge (see individual itineraries).

13.  Health & Safety—In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our clients are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department of Health leaflet “Health Advice for Travellers”

Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or If you have had major surgery in the past three months.

14.  Travel Documents, Itineraries, Pick Up Points & Passports—For all Continental holidays, you will require a full 10-year British Passport (machine readable) valid for a further 6 months after your holiday. If you do not hold a full British Passport or you have any doubts about your status as a resident British subject, you must check with the Embassies or Consulates of the Countries to be visited to confirm the Passport or visa requirements when you book. We cannot accept responsibility if passengers are not in possession of the correct travel documents. For full details on passport requirements, please contact ‘the identity and passport service’ on 0300 222 0000 (www.direct.gov.uk)”Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken. Optional excursions booked and paid for in resort do not form part of your booking. Admission fees to buildings may not be included in the price of the holiday, please check.

15.  Special Requests—All special needs and requests, should be advised at the time of booking and will be included in the confirmation of the holiday. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport. Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information either you or your booking agent should contact Truemans Coaches. If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised.

16.  Passengers With Disabilities—We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/Tour Managers are unable to provide such assistance.

Important

You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. We want you to enjoy your holiday and will help you select an appropriate trip.

17.  Passenger Behaviour—We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver/representative, ship's captain, or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you. We also request that mobile telephones are not used on the coach.

18.  Travel Insurance—We strongly advise that you take out personal travel insurance for the trip.  The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. You must advise us if you use an alternative insurer, the policy number and 24 hour contact number.

19.  Luggage—Please restrict your luggage to a suitcase weighing no more than 18kgs per person. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach.

20.  Mobility Scooters/Wheelchairs & Walkers—We are happy to accommodate mobility aids but request that we are notified at the time of booking to ensure that we have the coach space and that we also supply a taxi suitable to carry the extra equipment.  Please note that powered scooters must be of the small variety and run on dry batteries, you may also be asked to assist with loading the item on the coach.

21.  Data Protection Act—We retain your full contact details and other information in secure files and electronic storage facilities.  We may use this information to contact you by mail, telephone or email.  We must pass on relevant information to suppliers with regard to your travel arrangements and we take full responsibility for ensuring that proper measures are in place to protect your data.  In making a booking you are consenting to this information being passed on.  Your date controller is Seekers Travel Ltd and a copy of our Privacy Policy can be viewed at www.seekerstravel.co.uk  

Privacy Policy

This privacy policy applies between you, the User of this Website and Seekers Travel Limited, the owner and provider of this Website. Seekers Travel Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

1.    In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Seekers Travel Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Seekers Travel Limited,  
 we  or us

  Seekers Travel Limited, a company incorporated in England and Wales with registered number 12708455 whose registered office is at Centaur House,  Ancells Road,   Hants,  GU51 2UJ; 

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by Seekers Travel Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Seekers Travel Limited and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, seekerstravel.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2.    In this privacy policy, unless the context requires a different interpretation:

a.   the singular includes the plural and vice versa;

b.   references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c.   a reference to a person includes firms, companies, government entities, trusts and partnerships;

d.   "including" is understood to mean "including without limitation";

e.   reference to any statutory provision includes any modification or amendment of it;

f.   the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3.    This privacy policy applies only to the actions of Seekers Travel Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4.    For purposes of the applicable Data Protection Laws, Seekers Travel Limited is the "data controller". This means that Seekers Travel Limited determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5.    We may collect the following Data, which includes personal Data, from you:

a.   name;

b.   gender;

c.   contact Information such as email addresses and telephone numbers;

d.   financial information such as credit / debit card numbers;

in each case, in accordance with this privacy policy.

How we collect Data

6.    We collect Data in the following ways:

a.   data is given to us by you  ; and

b.   data is collected automatically.

Data that is given to us by you

7.    Seekers Travel Limited will collect your Data in a number of ways, for example:

a.   when you contact us through the Website, by telephone, post, e-mail or through any other means;

b.   when you make payments to us, through this Website or otherwise;

c.   when you elect to receive marketing communications from us;

d.   when you use our services; in each case, in accordance with this privacy policy.

Data that is collected automatically

8.    To the extent that you access the Website, we will collect your Data automatically, for example:

a.   we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

b.   we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

9.    Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a.   transmission by email of marketing materials that may be of interest to you; in each case, in accordance with this privacy policy.

10.          We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

11.          For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

a.   soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

b.   for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

c.   if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

Who we share Data with

12.          We may share your Data with the following groups of people for the following reasons:

a.   any of our group companies or affiliates - To enable us to administer the website and business sales;

in each case, in accordance with this privacy policy.

Keeping Data secure

13.          We will use technical and organisational measures to safeguard your Data, for example:

a.   access to your account is controlled by a password and a user name that is unique to you.

b.   we store your Data on secure servers.

c.   payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

14.          We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.

15.          Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@seekerstravel.co.uk.

16.          If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

17.          Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

18.          Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

19.          You have the following rights in relation to your Data:

a.   Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b.   Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c.   Right to erase - the right to request that we delete or remove your Data from our systems.

d.   Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e.   Right to data portability - the right to request that we move, copy or transfer your Data.

f.   Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

20.          To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@seekerstravel.co.uk.

21.          If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

22.          It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

23.          This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

24.          Seekers Travel Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Seekers Travel Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

25.          We may also disclose Data to a prospective purchaser of our business or any part of it.

26.          In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

27.          This Website may place and access certain Cookies on your computer.    Seekers Travel Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services.   Seekers Travel Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

28.          All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

29.          Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Seekers Travel Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

30.          This Website may place the following Cookies:

Type of Cookie

Purpose Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

31.          You can find a list of Cookies that we use in the Cookies Schedule.

32.          You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

33.          You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

34.          It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

35.          For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

36.          You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

37.          If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

38.          Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

39.          This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

40.          Seekers Travel Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.  
   
  You may contact Seekers Travel Limited by email at info@seekerstravel.co.uk.         
  
     
 

During this time of global concern surrounding the pandemic, we at Seekers Travel respect and follow the health advisory issued from the UK Government. While travelling with Seekers Travel your safety, care and well-being, is of prime importance. While we accept that these rules are constantly evolving, please understand that we will endeavour to make everyone comfortable while equally ensuring the safety of each passenger throughout your journey with Seekers Travel.

Site Copyright Protections

All of the content on this site, including but not limited to photography / photographic digital files, video or story, is the exclusive intellectual and physical property of SEEKERS TRAVEL, its assigns and or its content providers. All content is protected by UK international copyright law. No content, neither story, film or photograph on this site may be downloaded, published, manipulated, altered or shared with a second or third party or site, used in support of another story or business, or present an opinion contrary to the original intent as the Author represents on this site, nor to be distributed in any untoward or criminal manner. The content on this site is not orphan works, not in the public domain. All works are privately owned and secured by copyright law.

Notice
All persons booked with Seekers Travel, are responsible to the driver – who has complete authority over his coach and reserves the right to refuse service if a passenger is unruly and or inebriated – that risks the safety of others.

The contents of this site is owned by and provided for by Adam Green, Steve Adey, and its assigns and agents aka… SEEKERS TRAVEL.

Thank you.